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Subscribers not appearing after shopify chekcout

Colin McDonald

08 Nov, 2011 04:42 AM via web

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Hi there,

I'm working for the rushberry store. They've asked me to investigate why after completing an order, and selecting the checkbox to recieve marketing updates, the email address is not appearing in the list of subscribers in the campaign monitor.

Any help or pointers where to RTFM would help thanks.

Colin

1. Support Staff 2 Posted by Isaac Kearse on 08 Nov, 2011 07:21 AM

   

   Hi Colin,

   If you give me the xxx.myshopify.com URL for the store I will have a look and see if I can figure out what is going on.

   Cheers,
   Isaac

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2. Isaac Kearse closed this discussion on 08 Nov, 2011 07:21 AM.

3. Colin McDonald re-opened this discussion on 09 Nov, 2011 11:45 AM

4. 3 Posted by Colin McDonald on 09 Nov, 2011 11:45 AM

   

   it is rushberry. and it's rushberry in the campaign monitor too.

   Thanks, Colin

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5. Support Staff 4 Posted by Isaac Kearse on 09 Nov, 2011 09:57 PM

   

   Hi Colin,

   I think the emails are not going through to the CM list because this is not a live store yet. Everything else looks good and it should work as soon as the store goes live. A few questions:

   1. Was this originally a test shop?
   2. What Shopify plan are you currently on?

   Cheers,
   Isaac

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6. Isaac Kearse closed this discussion on 09 Nov, 2011 09:57 PM.

7. Colin McDonald re-opened this discussion on 10 Nov, 2011 12:09 AM

8. 5 Posted by Colin McDonald on 10 Nov, 2011 12:09 AM

   

   What do you mean by the store is not live. How/where do I see in shopify if the store is live?

   I just jumped on this project so I'm not sure the history of the store. I'm just working for the store owner.

   Colin

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9. Support Staff 6 Posted by Isaac Kearse on 10 Nov, 2011 12:56 AM

   

   Hi Colin,

   When the order info was sent to us it was marked by Shopify as a test order. They do this by setting a header 'X-Shopify-Test' when they send the webhook request through to our app. This header is usually set when the order comes from a test shop set up for development, which is why I thought your shop wasn't live yet.

   I suggest you check in with Shopify support and ask them why you are being flagged as a test store: http://support.shopify.com/

   Let me know how you get on.

   Cheers,
   Isaac

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10. Isaac Kearse closed this discussion on 10 Nov, 2011 12:56 AM.

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