Orders not sending addresses to Campaign Monitor
Allison
via web
Yesterday I installed the Campaign Monitor App and configured it according to the provided instructions. However, no addresses are being stored in Campaign Monitor. I do have a form on the site (nochip.myshopify.com) that successfully submits to Campaign Monitor though.
See the attached image for the settings that I am using.
Any assistance is greatly appreciated.
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Support Staff 2 Posted by Isaac Kearse on 16 Nov, 2010 11:12 PM
Hi Allison,
It doesn't look like my image you attached has uploaded. Could you try and attach it again?
Also could you please send me your shop ID?
You can find out what it is by following these instructions:
http://wiki.shopify.com/WebHook#Verifying_a_web_hook_using_your_sho...
Cheers,
Isaac
Support Staff 3 Posted by Isaac Kearse on 16 Nov, 2010 11:15 PM
Sorry that should read "the image you attached" not "my image you attached" :)
4 Posted by Allison on 16 Nov, 2010 11:15 PM
Hello,
Shop ID 587192
Support Staff 5 Posted by Isaac Kearse on 17 Nov, 2010 12:05 AM
Hi Allison,
Because your shop is not "live" yet Shopify is marking the orders that are coming through as test orders. If this happens then we don't add the customers to your Campaign Monitor list. Once you start to receive "live" credit card orders your customers should start being added to Campaign Monitor.
I understand this process is a bit confusing, and we are looking at updating the application to make it a bit clearer. We are also considering adding the ability to add someone to your CM list directly from the application, as an additional test to make sure everything is configured correctly.
Cheers,
Isaac
Isaac Kearse closed this discussion on 17 Nov, 2010 12:05 AM.